Privacy Policy
Last updated: June 11, 2026
This Privacy Policy explains how Bioprocess Tools LLC ("we," "us," or "our") collects, uses, and protects information when you visit our website or use our desktop applications (collectively, the "Services").
Information we collect
We may collect the following categories of information:
- Information you provide. Your name, email address, and message content when you contact us or sign up for updates.
- Purchase information. When you buy software, payment and order details are processed by our payment provider (Lemon Squeezy / Stripe). We do not store full payment-card details.
- Usage and device information. Basic analytics such as pages visited and general device/browser information, where enabled.
- Application data. Our desktop applications run locally on your machine. Project and modeling data you create stays on your device unless you explicitly choose to share it with us.
How we use information
- To provide, operate, and improve the Services.
- To process purchases and deliver license keys and downloads.
- To respond to your inquiries and provide support.
- To send you updates you have requested.
- To comply with legal obligations and protect our rights.
Payment processing
Purchases are handled by our payment provider acting as merchant of record. Their handling of your payment information is governed by their own privacy policy. We receive order confirmation and license details needed to fulfill your purchase and provide support.
Sharing of information
We do not sell your personal information. We share information only with service providers who help us operate the Services (such as payment, hosting, and email providers), or when required by law.
Data retention
We retain personal information only as long as necessary for the purposes described in this policy, or as required by law.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us at hello@bioprocess-tools.com.
Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's privacy
Our Services are not directed to children under 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. We will post the updated version here with a new "Last updated" date.
Contact us
Questions about this policy? Email hello@bioprocess-tools.com.